Returns and Refunds
Return and Refund Policy
We want you to be completely satisfied with your purchase from Al Jubail Tools. If you're not happy with your purchase, you may return it within 7 days for a full refund or exchange – completely free of charge.
Return Conditions
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Items must be unused and in the same condition as received.
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Original packaging must be intact.
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Proof of purchase is required.
How to Initiate a Return
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Contact our customer service team at online@aljubailtools.shop to request a return authorization.
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Pack your item securely, including the original invoice or packing slip.
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We will arrange free pickup or guide you to return the item via a trackable method.
Refunds
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If the return is made within 7 days, a full refund will be issued with no deduction.
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If the return is made after 7 days, a 15% deduction will apply to cover restocking and service charges.
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Approved refunds will be processed within 2–7 business days to the original payment method.
Exchanges
Exchanges are free within 7 days.
Contact our customer service team, and we’ll process the exchange once we receive your returned item.
Return Shipping
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Free return shipping within 7 days of delivery.
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After 7 days, return shipping costs will be the customer’s responsibility, unless the return is due to our error or a defective item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately.
We will arrange for a free replacement or full refund.
Contact Us
📧 online@aljubailtools.shop
📞 +971 065308811
📱 WhatsApp: +971 529042596