FAQ

1. What payment methods do you accept?

We accept payments through Visa, Mastercard, American Express, and Apple Pay.

2. What is your return policy?

We have a 10-day return policy for unused and undamaged items. Please review our return policy for more information.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

4. Do you offer warranty on your products?

Yes, we offer a 2-year warranty on all our products. Please refer to our warranty policy for details.

5. Can I cancel or change my order after it has been placed?

You can cancel or make changes to your order within 24 hours of placing it. Please contact us immediately if you need assistance with this.

6. How can I contact customer support?

You can reach our customer support team by emailing us at aljubailtools.store@gmail.com or by calling us at +971529042596.

7. Do you offer bulk discounts?

Yes, we offer discounts for bulk orders. Please contact us directly for more information on bulk pricing.

8. Are your products authentic?

We guarantee that all our products are authentic and sourced from reputable suppliers.

9. How can I return a product?

To initiate a return, please contact our customer support team with your order details. We will provide you with instructions on how to return the item.

10. Do you offer installation services for your products?

We do not offer installation services at the moment. However, we provide detailed product manuals and support to help you with installation.

11. Can I place an order over the phone?

Yes, you can place an order over the phone by calling our customer support team at +971529042596.

12. How can I check the status of my order?

You can check the status of your order by logging into your account on our website and viewing your order history.

13. Do you offer gift wrapping services?

At the moment, we do not offer gift wrapping services.

14. Can I return a product without the original packaging?

We recommend returning the product in its original packaging to ensure safe transportation. If you no longer have the original packaging, please contact our customer support team for assistance.